Tips & Advice

1. Terms of Payment and delivery

How to pay?

Accepted methods of payment: Alipay, all domestic bank cards, JCB, Visa and MasterCard.

How do I receive my orders?

We will send your items to the delivery address you provide.

How long will it take for my items to be delivered?

Exact delivery times vary according to your location. Deliveries to addresses in Zhejiang, Jiangsu and Shanghai can be expected to arrive in 2-3 working days; for other areas, delivery will take 3 to 7 working days.

Can I track my orders?

Of course you can. Simply go to the “My Account” section of our website to receive up to date information regarding the status of your order.

2. Conditions of return or exchange

Returns must be reported within 14 days of purchase, returns beyond that will not be accepted unless owing to a product defect.

All returned products should be kept in the original packaging, with labels and receipts included.

Products that have been worn, are dirty, damaged, or altered will not be accepted for return or exchange, as items in anything other than perfect condition cannot be resold.

Returned items may be exchanged for garments of equal or less value.

In cases of return due to a defect, we’ll arrange refund as soon as possible after having confirmed the situation, and a full refund will be paid within 7 days, though this can take longer when refunds are paid to bank accounts.

You can also contact us and by phone or email to arrange for a courier, who will pick up your returns within 7 days. 

3. Dress maintenance and cleaning

It is recommended to dry clean all dresses, but those made of silk or wool can be washed in warm water with a mild detergent. Try to minimize the exposure of any beads or ornaments on the dress to the water.

Dry your dresses in an aerated place out of direct sunlight, which can damage the colour over time.

Make sure you store your dresses in dustproof covers, so as to avoid damage from light, insects or mould.

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